Safety, Security, & Efficiency: Where Are My People?

Jessica Cercone
November 28, 2023

Mobile devices have changed the way we use technology and we have increased the value of these devices by leveraging location. Location can be used to find nearby assets or people, but also provide a layer of protection when shared with trusted parties. Similar to the Beacon feature of an activity tracking app or Snap’s Buddy System, NavvTrack helps healthcare teams harness the power of location to increase security and efficiency.

Many hospitals with support services staff struggle with locating their staff throughout the complex campus, and how to locate the most appropriate person to help with a job. Clinical staff waiting on delayed housekeeping or patient transport have no way to know where the assigned teammate is in their journey. This results in lost time waiting for staff to show up to turn the room over and potential delays in getting a patient to surgery. Additionally, support services supervisory staff have no way of providing a location or time estimate to the healthcare workers waiting for these staff on various floors throughout the hospital, resulting in frustration and additional time lost.

Not knowing the location of team members can also become a security concern since most of the time, these support services staff are cleaning rooms and transporting patients by themselves.

[Healthcare workers] accounted for 73 percent of non-fatal injuries from violence in 2018, the most recent year for which numbers are available, and there are signs it's getting worse.” Knowing their location and how they are moving throughout the building can provide a greater sense of security to both the support services worker and their supervisors.

NavvTrack allows teams to operate more efficiently by providing the ability to see support staff on a map. At a large hospital system in the greater Boston area, the patient transport staff use NavvTrack to assign jobs based on the location of their team. For example, if a transport request came through for the 5th floor, the dispatcher would use NavvTrack to search for team members located on the 5th floor to assign to that job. This increases efficiency and reduces overall transport time, as the transporter doesn’t need to travel as far to reach the patient in need. Without NavvTrack, a person on the other side of the hospital might be assigned this job, resulting in a much longer transport time and increased delays in patient care.

At another large healthcare system in southeast Michigan, the patient transport team uses NavvTrack to ensure the safety and security of their transporters. If a dispatcher notices that one of their team members has been gone for a long time, they are able to reach out using NavvTrack and provide assistance if necessary. This also allows the dispatchers to notify other healthcare staff of any delays and provide updates.

NavvTrack does more than just improve logistics; it's really changing the game in how healthcare works. By leveraging real-time location intelligence, it ensures quicker response times, safer working conditions for staff, and more efficient patient care. As healthcare systems evolve, tools like NavvTrack will continue to drive innovation with the goal of transforming care delivery.