At a large acute care hospital in Massachusetts, mobile workflows for support services were already in place; however, the organization believed it could do a better job of meeting the needs of patients and staff. A strategic decision was made to implement innovative, accurate indoor positioning technology to help support and improve workflows while boosting staff safety and accountability. The organization initially focused on patient transport, messenger services, and environmental services (EVS) to reap the highest rewards.
Focus on Low-hanging Fruit
The support teams for patient transport and environmental services were using unreliable,wasteful and inefficient paging systems that required multiple interactions with pagers, house phones and printed paper requests–and dispatchers never knew where their team members were. COVID was also driving staff shortages and increasing turnover. With limited budget, the organization turned to NavvTrack’s indoor positioning technology for more efficient ways to locate teams and assign tasks based on location. Here’s what the hospital wanted to accomplish:
Boosting Efficiency Using NavvTrack Location Services
Rapid Setup for Rapid Rewards
The organization used its existing WiFi and hospital-issued smartphones to deploy the NavvTrack indoor positioning system. Mobile team member locations can be seen on a detailed digital twin of the facility (3D map base), and locations are updated in real-time and used to locate and direct team members.
"The platform significantly helps us improve efficiencies in transporting patients now by pinpointing the exact location of our transporters and patient escorts.”
People, Process and Programming Came Together for Increased Efficiency
Dispatchers, managers and staff now have much smoother communication because everyone’s location and status is visible, while other teams can see the status as well, enabling better inter-service coordination.
Process improvements start with employees checking in or checking out location-enabled smartphones. Task assignments are sent directly to individuals via their mobile device, eliminating pagers, while location and proximity of the entire team is visible.
Behind the scenes, a location aware app on mobile phones streams each person’s location to the central command center console.
The Results Speak for Themselves
Overall, the new NavvTrack® Team Workflows platform has helped the hospital do more with a limited budget by improving efficiency, and patient and staff satisfaction levels.